TERMS AND CONDITIONS


Airline reservations

By making airline reservations via Singaporeair.com or Silkair.com, you agree to be bound by the Singapore Airlines and SilkAir:

  • Conditions of Contract and Notices
  • General Conditions of Carriage
These documents are available in the Singapore Airlines and SilkAir websites.

Accommodation

Third person

Almost all hotels will treat a reservation for a third person as a double room with an extra bed. Consult the supplement and/or discount applicable for an extra bed to be occupied by an adult, as this varies depending on the hotel. There are hotels with very few available extra beds, so it is imperative to ensure availability when making your reservation. Failure to do this may result in non-availability of the extra bed at the hotel, with no right to claim any service provision or amount whatsoever from Tradewinds.

Children

Special conditions for children are agreed upon with each service provider and are not based on any one criteria; therefore, and given that each establishment/supplier applies its own special conditions or discounts, we ask that you enquire about this point when making your reservation.

Accommodation services: Such discounts or special conditions must be understood as applicable only when children share a room with 2 adults.

Cots (UK) / Cribs (US) – In the event that this service is required, please indicate this when making the reservation, as some establishments have a limited availability of such items. This extra service can be paid by the final consumer directly at the establishment if required.

Accommodation services

Accommodation services: any extra services such as telephone calls, insurance, laundry service, minibar, parking, etc. shall be paid directly by the final consumer.

  • Rooms at hotels are assigned on a 'run-of-house' basis, unless otherwise stated; that is, from standard room upwards, depending on occupancy levels. Allocation of room category is at the discretion of the hotel.
  • Triple-share is based on twin sharing plus an extra bed. The third person will be provided with a rollaway bed. However, some hotels do provide a room with two double beds for this category.
  • Hotel check-in time varies between 12 noon and 3pm. The usual hotel check-out time is before 12 noon. Hotels reserve the right to charge for periods when the room is occupied before or after official check-in/check-out times. While making the reservation, please consider whether the booking includes early arrival or late departure. Guaranteed early check-ins and late check-outs are chargeable.
  • Request for services such as double bed, inter-connecting rooms, smoking / non - smoking room etc. are not guaranteed and are subject to room availability on the day of arrival. For such request, please send your email to sia_holidays@singaporeair.com.sg.


IMPORTANT

Throughout the year, some accommodation establishments may change name or trade name, which shall not be construed as a change of hotel or modification of the reservation.

In some countries there is a local tax known as "stay tax" or “tourist tax” (eco-tax) which must be paid directly at the establishment or/and the airport.

The categories of the hotels have been provided by the establishments themselves and in accordance with specific regulations applicable in each country. A hotel in one country, therefore, may not be similar in terms of services and quality to a hotel in another, despite belonging to the same category.

Tradewinds provides the information supplied by the hotel regarding the existence of works of refurbishment or renovation of the establishment, as well as duration thereof. Tradewinds shall not accept claims for works about which it has not been informed or which extend beyond the planned date of conclusion thereof.

Rates applications for accommodation

Rates applications for accommodation:

  • 1A – 1 adult occupy a single room, paying the single rate.
  • 2A – two adults sharing one room, with each adult paying the twin-sharing price.
  • 3A – maximum of three adults sharing one room, with the 3rd person using a rollaway bed.

  • Child Policy (aged between 2-11 yrs):

  • 1A1C – One child sharing a room with an adult. The adult and child each pay the adult twin-sharing price.
  • 2A1C – Child sharing a room with two adults, with each adult paying the twin-sharing price. The child pays child rate and uses rollaway bed.
  • 2A2C – Two children sharing a room with two adults, with each adult paying the twin-sharing price and both children pay child rates. Only ONE rollaway bed will be provided.

1. Transfers

Transfer services must be purchased in conjunction with hotel accommodation.

Unless otherwise specified, transfers are provided in air-conditioned coach or minibus on 'seat-in-coach' basis. Seat-in-coach refers to a regular scheduled coach departure, which does not operate on an exclusive basis. Average waiting time is approximately 15 – 20 minutes. In addition, there will be no check-in assistance at your accommodation or at the airport, train station or cruise terminal. A surcharge is applicable if such a service is required.

For transfer services beginning at airports, train stations or ports, it is mandatory to provide the arrival details at the time of reservation. Transfer arrangements will not be provided for bookings with incorrect or missing arrival information and there will be no refund for unused services.

Transfers procedures are detailed on your voucher. For destinations like Singapore, transfers are serviced at the Singapore Stopover Holiday counters located at Singapore Changi Airport, Terminals 2 & 3. In the absence of a service counter, the driver or representative will meet you at the arrival belt or the appointed meeting point with a placard bearing your name.

Should you not be able to locate the representative or the appointed meeting point or counter, please call the relevant telephone number stated on the voucher before making alternative arrangements.

For departure transfer, the ground operator will make the arrangement in advance. Should you need to change the pickup time, please ensure the ground operator is informed at least 24 hours prior to your departure. The change request is subject to seat availability.

2. Baggage

Baggage may be transported by luggage vans to your hotel or airport/train station/cruise terminal, thus your bags may travel separately and may arrive at a different time.

A maximum of two (2) pieces of baggage with total weight not exceeding 30kg for check-in, one (1) piece of hand-carry cabin bag not exceeding 7kg and the sum of length, width and height of each piece not exceeding 115cm are permitted. Only checked baggage will be stored in the vehicle luggage compartment. Baggage surcharges apply for excess baggage: SGD7 for each piece of standard size baggage and SGD10 for each piece of outsized or bulky baggage such as boxes, crates etc.

Sporting equipment such as golfing and scuba diving equipment, surfboards, canoes, bicycles and musical equipment are not allowed in the seat-in-coach transfers. Separate transfer arrangements must be made at an additional charge.

Baggage may be transported by luggage vans to your hotel or airport, which means your bag may travel separately from you and may arrive at the hotel or airport at a different time.

Tradewinds assumes no responsibility for any loss or damage to baggage or belongings that occurred while they are in the custody of the airlines, other transportation companies, accommodation suppliers or the passenger. However, Tradewinds will assist you in making the relevant claim(s) provided it does not interfere with, inconvenience or hamper the conduct of the tour or other members of the tour group.

3. Sightseeing Tours

Tours services must be purchased in conjunction with hotel accommodation. Unless otherwise specified, tours are conducted in English and provided in air-conditioned coach or minibus on a 'seat-in-coach' basis.

Suppliers of sightseeing tours shall not be responsible or liable for articles left behind or lost in the vehicles.

Pickup times from hotels are approximate and may be subject to traffic conditions. Should the transport be delayed, please call the relevant telephone number as stated on the voucher before making alternative arrangements.

Tradewinds reserves the right to alter itineraries or cancel any tour prior to departure at short or no notice for any reason whatsoever, including but not limited to insufficient number of tour participants. Should this happen, Tradewinds will offer you options of joining the requested tour at an alternative date or taking an alternative tour or the entire payment of the cancelled tour be refunded without further obligation or liability on the part of Tradewinds.

Booking Terms and Conditions

Deposit and Payment

For group booking, a deposit is required upon booking. This deposit forms part of your final payment. However, a payment of deposit or full payment does not constitute the confirmation of tour. Full payment is required 30 days before departure or at time of booking if the booking is made within 30 days of tour departure date. Failure to comply with this may result in an automatic cancellation of reservation and forfeiture of deposite.

Cheque must be presented at least 7 days before deposit. Payment on interest free installment plans offered by banks is subject to bank’s approval.

Minimum deposit per person in Singapore Dollars (S$)

Bookings

For bookings made by travel agents through our B2B portal, bookings are accepted 3 days prior to the date of hotel check-in. You are encouraged to book early in order to secure room confirmations.

For late booking transactions within 3 days, please refer to 'Contact Us' for assistance. The applicable cancellation and no show policies will apply.

For bookings made by direct customers through our website, bookings can be made up to the day of check-in subject to availability of rooms in the hotel selected.

Confirmation and Payment

You will receive an email confirmation on the booking status each time you transact online. Payment in full via credit card is required when the booking is fully confirmed. Failure to make payment within 48 hours of the booking confirmation will result in an automatic cancellation of the booking.

The credit card holder must be part of the travelling party for flight plus hotel packages. Passengers must present the credit card that is used to purchase the tour package at check-in. If you fail to produce the purchasing credit card for verification, SIA and SilkAir reserve the right to deny the ticket holder(s) from boarding. If you are not part of the traveling party, kindly email Tradewinds to arrange other forms of payment for example, telegraphic transfer or bank draft.

Tradewinds will email to you the electronic ticket, accommodation, transfers and tour vouchers (where applicable) when the services have been confirmed and full payment has been received.

Modifications

Due to the conditions imposed by our hotel providers, you may not be able to reduce the reserved period of stay or requested service, nor change the names of the customers on the booking once reservation has been made. Any such changes shall be deemed to be a cancellation of the reservation.

Modifications to extend the reserved period shall be subject to availability; in the event of an extension, the price shall be modified accordingly.

Customers are advised to check with Tradewinds if modifications is necessary.

Amendment Fee

An administrative fee of SGD75 (or equivalent) will be charged for any amendment after documents are processed. This does not include any charges as levied by the airlines, ground operators or hotels concerned. A transfer to another package does not constitute an amendment but entails the cancellation of the original booking and is subject to the appropriate cancellation fees stated in the clause of "Cancellation Policy".

Cancellation

In the event of withdrawal of the services or products purchased, for refundable products, you shall have the right to be refunded all amounts paid with deduction of the amounts, if any, which may have accrued in terms of cancellation charges.

At the time of confirmation of the reservation, the cancellation charges, which may ensue, shall vary according to destination, dates and accommodation establishment. Claims for reimbursement leaving the accommodation establishment before the reserved departure date, must be addressed to Tradewinds within twenty days of the effective date of departure, together with written confirmation from the accommodation establishment of time and date of departure.

During peak occupation season the accommodation establishment may charge the full amount of the original reservation, in which case reimbursement to the final consumer shall not apply.

Other services will have different booking / cancellation policies which you will be informed of by Tradewinds.

All cancellations are subject to the cancellation policy of the respective supplier, hotel or operator. In general cancellations made 48 hours or more before arrival will not generate charges. This notwithstanding the aforementioned period may vary in each particular case and shall be indicated at the time of booking. At the time of confirmation of the reservation the cancellation charges, which may ensue shall vary according to destination, dates and accommodation establishment and may accrue up to 100% of the amount paid.

Stricter cancellation terms may apply for resort destinations like Maldives, Phuket, Bali, and Bintan etc.

The above cancellation charges do not include any charges levied by airlines, ground operators or hotels concerned.

Cancellation Fees

For group bookings, cancellation initiated by passenger must be in writing and is subject to the following charges

Cancellation Notice Cancellation charges per person in Singapore Dollars
7 days or less prior to departure/No Show 100% of total tour price
8 – 13 days prior to departure 75% of total tour price
14 – 20 days prior to departure 50% of total tour price
21 – 34 days prior to departure 25% of total tour price
35 days or more prior to departure Forfeiture of deposit

Air tickets, forming a component of a package tour or otherwise, offered during travel fairs and promotions must be issued within a stipulated time frame. Amendments and/or cancellation after ticket issuance will be subject to full cancellation charge of airfare and administration fee of S$75 per person.

Third party products are governed by separate terms and conditions as listed in their collaterals. An administration fee of S$75 per person applies on top of the cancellation and/or amendment fee imposed.

Tour Cancellation by Company

Tradewinds reserves the right to cancel any tour prior to departure for any reason whatsoever. Tradewinds may, if so chooses, recommend alternative tours preferably to the same destination or other tours to you. Should you decide not to accept the alternative, all monies paid to you will be refunded in full without further obligation or liability on the part of Tradewinds.

No show

A no-show by the passenger at the accommodation establishment without prior advice to Tradewinds Tours and Travel shall be considered as cancellation.

No reimbursement shall be made in the event of a 'no show' without prior consultation with, and authorisation from, Tradewinds, who shall inform you of charges payable, which may range from the cost of one night to up to 100% of the amount of the reservation.

Refunds

For non-refundable products purchased, there is no refund for unused or partially used items in the packages. Claims with valid reasons, must be submitted within one month of cancellation. The original unused voucher MUST be intact at the time of application for refund.

For any refunds, you are advised to contact our Customer Service Team directly. Please note that any amendments or cancellations after air tickets are issued or hotel/package bookings are confirmed are subject to applicable penalties and administrative fees.

Travel Documents

Passport

You must have a valid passport for the duration of your trip and the expiry date must be acceptable in all the countries you enter.

It is the passenger’s responsibility to obtain a passport valid for at least 6 months and visas (if required) for the country to be visited. All proper travel documentation is the sole responsibility of each passenger. Please consult your travel agent or local consulate/embassy on visa requirements prior to travel. Tradewinds shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any passenger is refused entry by any country.

Visa requirements

It is your responsibility to ensure that passports, visas and all travel documents are valid for entry into other destinations (if applicable).

WARNING – USA RESTRICTIONS ON TRAVEL TO CUBA

Travel to Cuba by citizens and residents of the United States is subject to the laws of the United States pertaining to the U.S. embargo of Cuba and requires a license by the United States Government. No refunds will be made or liability incurred with respect to any travel arrangements made by citizens or residents of the United States without required licenses.

Travel Insurance

We strongly recommend that you purchase a personal travel insurance policy prior to the commencement of your holiday.

Travelling with minors

Infants (under 2 years at the time of travel) and children (2 to below 18 years at the time of travel) must travel with an accompanying adult.

Itinerary Changes

Airline schedules and local conditions may affect accommodation and routing. Should this occur, Tradewinds will endeavour to substitute a suitable arrangement of similar value. Where possible, any changes will be announced before departure. If we find it necessary to change accommodation or a portion of your itinerary after your holiday commenced, we will strive to maintain the overall standard of the holiday arrangement. However, Tradewinds reserves the right to make minor changes at any time without compensation. No compensation will be made as a result of force majeure (i.e. unforeseen circumstances beyond human control, e.g. war, civil strike, earthquake, floods etc).

Deviations

If you are travelling in a group, no deviation or out-of-sequence travel is permitted for any passengers throughout the journey. Addition or reduction of passenger is not allowed.

Mileage accrual

These packages are not eligible for accruals on frequent flyer mileage programmes, hotel loyalty programmes, or eligible for any upgrade award redemption programmes.

Vouchers

Vouchers must be presented to the ground operator and/or hotel upon arrival. The ground operator and hotel reserve the right to charge for reservations at the published rate if you fail to produce the vouchers.

You will be responsible for information provided for the booking of the transfer service. The booking should be checked for errors prior to the issuance of the voucher.

All passengers must take the voucher with him/her whenever he/she travels on a service, and must product the voucher for inspection when requested.

You will be required to take care of the voucher.

Lost and spoiled vouchers. Customers are encouraged to visit Tradewinds website to re-print the voucher.

Complaints and Claims

Any complaints/claims have to be made in writing within 14 days from the date of return. No responsibility is accepted in respect of any complaints/claims, which are made after 14 days of return.

Prices

All information and prices shown are accurate at the time of publish. All prices are subject to change without prior notice in the event of unforeseen circumstances, e.g. currency fluctuations, increase in hotel rates, local taxes, etc. In the event of peak season, high occupancy or late reservation, prices quoted may differ. Prices quoted are in Singapore dollars (unless otherwise stated) inclusive of associated taxes, surcharges and service fees, and is based on average rate per room per night.

Tickets

Tickets are non-transferable once issued and name changes are strictly not allowed.

Items not included

Airport taxes, seaport taxes, surcharges, visa fees, sales taxes, exit charges levied by local authorities, custom duties, excess baggage charges, porter charge, personal and baggage insurance, laundry, meals, internet and all other expenses are not included in the price/ package. Usage of facilities at some hotels such as the health centre, business centre, spa, etc., may be subject to a fee. Passengers are advised to check with hotels prior to use.

Prices quoted do not include items like laundry, room service, telephone calls, unspecified meals or tours, beverages, excess baggage and porterage charges, passport and visa costs, airport taxes, personal and baggage insurance, tips and all other items of a personal nature. Usage of facilities at some hotels such as the health centre, business centre, spa, etc, may be subject to a fee. Guests are advised to check with hotels prior to use.

Limitation of Liability

Insofar as is permissible under applicable law, neither Tradewinds nor their employers or agents assisting or collaborating with them, is liable for any loss, injury, accident, damage, delay or expense which may arise in any way whatsoever during the tour/holiday.

Every person participating in any tour/holiday organized by Tradewinds shall be regarded as carrying his own risk with respect to loss or injury to person or property. The traveller accepts full responsibility for losses and expenses due to delay, sickness, weather, strikes, war, quarantine or acts of God. Tradewinds reserves the right to alter any itinerary and/or accommodation without prior notice to the passenger if it shall in its sole and absolute discretion deemed fit.

Severability

These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Other Terms and Conditions

All arrangements for transport, accommodation or other services, except air transportation are provided by suppliers independent of Tradewinds Tours & Travel Pte Ltd (“TTT”), SQ, MI and/or participating partner airlines. SQ, MI and participating partner airlines only provide air transportation.

Your contractual or other relationship is directly with the supplier of the Services and independent of SQ, MI or any participating partner. The services provided are based on the terms and conditions of the supplier of the Services.

Any limitations, which apply to the carrier’s liability in respect of air transport as a result of the Warsaw Convention and the Montreal Convention (amended or unchanged), whichever shall be applicable, will also apply for the benefit of the organiser and supplier of the services.

Tradewinds, SQ, MI, any participating partner airline, their employees and/or agents will not be liable for any loss, damage, delay, expense, injury, accident, or death that occurs as a result of the provision of the Services. Tradewinds, SQ, MI, any participating partner airline, their employees and/or agents will not be liable for any loss, damage, delay, expense, injury, accident, or death that occurs from causes outside their reasonable control or from any act or omission of a party other than themselves.

In no event will the liability of Tradewinds, SQ, MI, any participating partner airline, their employees and/or agents for any loss, damage, delay, or expense exceed as an absolute maximum the price of the Services obtained.

Governing Law

The terms and conditions herein constitute the entire agreement amongst Tradewinds with you. The agreement is governed by and will be construed in accordance with the laws of Singapore. You will have to irrevocably submit to the exclusive jurisdiction of the courts of Singapore in the event of a dispute.

Conditions of use of website


Restrictions on use of materials

You may not reproduce, republish, upload, post, transmit, o distribute in any way any material from this Web Site without the prior written permission of Tradewinds. You may, however, download one copy of the material on a single computer for your own personal domestic and/or non-commercial use only, provided you keep intact all accompanying copyright and other proprietary notices. Graphics and images on this Web Site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their relevant owners. Modification of any of the materials or use of the materials for any other purpose will be a violation of Tradewinds's copyright and other intellectual property rights and the copyright and intellectual property rights of the respective owners.

If you download any software from the Web Site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by Tradewinds. Tradewinds does not transfer title to the Software to you. You own the medium on which the Software is recorded, but Tradewinds retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse-engineer, disassemble or otherwise deal with the Software.

Use of website

You agree to use this Web Site in accordance with these Conditions of Use and for lawful and proper purposes. You agree to be responsible for all matters arising from your use of this Web Site. Further, you agree:

  • not to use this Web Site in any manner which breaches any applicable law or regulation or causes or which may cause an infringement of any third party rights;
  • not to post, transmit or disseminate any information on or via this Website which may be harmful, obscene, defamatory or illegal or create liability on Tradewinds' part;
  • not to interfere or attempt to interfere with the operation or functionality of this Web Site; and
  • not to obtain or attempt to obtain unauthorized access, via whatever means, to any of Tradewinds' systems.
    If Tradewinds (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Conditions of Use, Tradewinds reserves its right to deny you access to this Web Site without giving you a reason and/or without further reference to you.

No representation

This Web Site has been compiled in good faith by Tradewinds, but no representation is made or warranty given (either express or implied) as to the completeness or accuracy of the information it contains. You must always verify this information before you act upon it by calling Tradewinds office, the relevant Tradewinds partner or a travel agent (as applicable). You shall not rely on anything herein in connection with any investment decision.

Intellectual property

This Web Site contains trademarks and other intellectual property of Tradewinds.

You may not reproduce, republish, upload, post, transmit, modify or distribute in any way any material, including but not limited to graphics and images, from this Web Site without the prior written permission of Tradewinds.

Please email your request for such permission to sia_holidays@singaporeair.com.sg.

Disclaimer

The materials in this Web Site are provided "as-is" and without warranties of any kind either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, Tradewinds disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability and fitness for a particular purpose. Tradewinds does not warrant that the functions contained in the materials will be uninterrupted or error-free; that defects will be corrected or that this Web Site or this server that makes it available is free of any virus or other harmful elements. Tradewinds does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this Web Site or the results of their use.

Tradewinds undertakes no responsibility for, and is not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the accommodation providers and other suppliers of services who sell their products and services through Tradewinds.

Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, Tradewinds reserves the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.

Limitation of liability

Subject to applicable law, under no circumstances, including negligence, will Tradewinds be liable for any direct, indirect, punitive, exemplary, special or consequential damages that result from the access to, use of, or the inability to use, the materials in this Web Site, even if Tradewinds or a Tradewinds-authorised representative has been advised of the possibility of such damages.

Tradewinds is also not liable nor responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials. The total liability (if any) of Tradewinds for all damages, losses, costs and expenses under whatever causes of action, whether in contract, tort or otherwise will not exceed any amount paid by you for accessing this Web Site.

Any Tradewinds publication may include technical inaccuracies or typographical errors. Changes may be made to these publications from time to time and incorporated in new editions of these publications. At any time without notice, these publications are subject to improvements and changes in service by Tradewinds.

The information contained in this website is for informational purposes only and is provided to you on an ‘as-is’ basis. We do not guarantee the accuracy, timeliness, reliability, authenticity of completeness of any of the information contained on this website. We are not liable for any information or services which may appear on any linked websites.

Modifications

Tradewinds may change any part of this Web Site at any time at its sole discretion without notice. Tradewinds may deny access to this Web Site to anyone at anytime.

Suggestions, comments and feedback

If you respond to an Tradewinds published document with information including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such Tradewinds document, such information will be deemed to be non-confidential and Tradewinds will have no obligation whatsoever with respect to such information and may reproduce, use, disclose and distribute the information to others without limitation.

Any communications you send to this Web Site or otherwise to Tradewinds by electronic mail are on a non-confidential basis, and Tradewinds may reproduce, publish or otherwise use them in any way for any purpose. Tradewinds may use the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed herein, for any purpose, including the developing, manufacturing and/or marketing of goods and/or services. Further, Tradewinds may use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including developing and marketing services incorporating such information.

If you would like to comment, make suggestions or enquire further information, please contact us at sia_holidays@singaporeair.com.sg

Links to other sites

This Web Site contains links to other web sites which are not maintained by Tradewinds. Similarly, other web sites may contain links to this Web Site. Tradewinds is not responsible for the contents of those web sites and shall not be liable for any loss, damages or injury arising from the access to and use of contents of those web sites. Any links to other web sites are provided as a convenience to you as a user of this Web Site, and does not imply the endorsement of Tradewinds of the linked web sites or association with their operators. Tradewinds disclaims all responsibility and liability for the use of linked web sites, which you access and use at your own risk.

Any third party that wishes to establish links to this Web Site should notify Tradewinds of their intention prior to doing so. Tradewinds may deny permission for any such links to this Web Site. If however Tradewinds gives its permission for any such links, Tradewinds is not under any obligation to establish reciprocal links with the third party.

Applicable law and jurisdiction

The law applicable to these Conditions of Use of Web Site is the law of the Republic of Singapore and the courts of the Republic of Singapore will have exclusive jurisdiction in case of any dispute.

Conditions of online booking


Formation of agreement

The Tradewinds Online booking facility ("the booking facility") is owned and operated by Tradewinds Tours & Travel Private Limited ("Tradewinds"). When you use the booking facility to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite. If this is not your intention and you disagree with any part of these Conditions of Use or such other applicable terms and conditions, DO NOT USE the booking facility. You should obtain a print-out of these Conditions of Use for your records.

The information contained in the booking facility may change without notice. Tradewinds does not warrant nor represent the accuracy or completeness of the booking facility or any of the data or information contained in the booking facility.

Personal and non-commercial use limitation

The booking facility is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the booking facility.

Use of the Tradewinds online booking facility

The Tradewinds Online booking facility is solely to assist you in determining the availability of travel-related goods and services and to make legitimate reservations or purchases for yourself and those travelling with you. Abuse of the booking facility may result in, amongst other things, your being denied access to it.

Other terms and conditions will apply to your reservation and purchase of travel-related goods and services. You will abide by the applicable terms or conditions of purchase, including payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You are solely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the booking facility.

You will use the Tradewinds Online booking facility to make only legitimate reservations.

No unlawful or prohibited use

You will not use this Web Site for any unlawful or prohibited purposes. You will not use the Tradewinds Online booking facility to make any unauthorized, speculative, false or fraudulent reservation.

You must not:

  • (a) resell the service of the Tradewinds Online booking facility; or
  • (b) use the Tradewinds Online booking facility for any activity which breaches any law; or
  • (c) use the Tradewinds Online booking facility in a way which interferes with its availability for other users; or
  • (d) use other means to transact or obtain information if you are unable to use the Tradewinds Online booking
  • facility.

If Tradewinds (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Conditions of Use, Tradewinds reserves its right to cancel your booking without giving you a reason and/or without further reference to you.

Restrictions on use

Tradewinds and its licensors retain all rights (including trademark, copyright and patent rights) with respect to all software and underlying information and material available through the Tradewinds Online booking facility. You must not download or otherwise export or re-export any software or underlying information or material available through the Tradewinds Online booking facility except with the written permission of Tradewinds and in full compliance with all Singapore and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the Tradewinds Online booking facility unless such downloading occurs in the course of using the Tradewinds Online booking facility in accordance with the written instructions of Tradewinds.

Age and responsibility

You represent that you are of legal age to use the booking facility in accordance with these Conditions of Use and to create binding legal obligations for any liability you may incur as a result of the use of the booking facility and this Web Site. You are financially responsible for all uses of this Web Site by yourself and those using your login information. You will supervise all usage of the booking facility under your name or account. You warrant that all information supplied by you and members of your household in using the booking facility are true and accurate.

Disclaimer

The Tradewinds Online booking facility is provided "as is" and you assume total risk and responsibility for your use of the booking facility and the global computer network including the submission of any personal or business information. To the maximum extent permitted by law, Tradewinds specifically disclaims and you waive all warranties, express or implied, in respect of the booking facility including merchantability, fitness for a particular purpose, non-infringement of intellectual property or other proprietary rights or compatibility between the Tradewinds Online booking facility and any software or hardware, and Year 2000 compliance.

No representation

Tradewinds does not warrant or represent that your access to and/or use of the Tradewinds Online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the Tradewinds Online booking facility will be free of bugs, viruses, worms, Trojan horses or other harmful components.

Limitation of liability

To the maximum extent permitted by law, Tradewinds is not liable for any injury, loss, claim, damage, including those based in negligence, whether actual, incidental, special, exemplary, punitive or consequential (including lost profits or other special damages) which arises out of or is in any way connected with any of the following items:

  • (a) access or use of the Tradewinds Online booking facility;
  • (b) data, information or material contained in the Tradewinds Online booking facility including the use of such data, information or material to check prices and availability or for reservations, ticketing or any other use;
  • (c) submission of any personal or business information, including bank and credit card details;
  • (d) unavailability of the Tradewinds Online booking facility to you in whole or in part or any failure or delay in any way connected with the use of the booking facility because of the global computer network, ancillary equipment, the systems of Tradewinds systems or technology or any other circumstances, including the use of or inability to use the Tradewinds Online booking facility to check prices and availability or for reservations, ticketing or any other use;
  • (e) the performance or non-performance by Tradewinds or the failure of any function or service associated with the Tradewinds Online booking facility, in whole or in part;
  • (f) any unauthorised access or breach of security into the Tradewinds Online booking facility through the global computer network; and
  • (g) any booking or reservation made through the Tradewinds booking facility that has not registered or is incomplete or is delayed or is in error.

If Tradewinds is found liable for any loss or damage which arises out of or is in any way connected with any accessing or use of the Tradewinds Online booking facility then the liability of Tradewinds will in no event exceed, in the aggregate, any subscription fee and/or service charge for accessing the Tradewinds Online booking facility.

Security

Tradewinds will take all reasonable measures to ensure that information you transmit to Tradewinds using the Tradewinds Online booking facility will remain confidential and protected from unauthorised access but SIA does not warrant against unauthorised access and will not be liable for any unauthorised access by any means to that information.

Jurisdiction

This Agreement is governed by the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.

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