You represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.
5. PRIVACY
As our customer, you are in complete control of your travel planning needs. This includes controlling the use of information you provide to the Company.
The Company shall take all reasonable measures to ensure that the information that you provide will remain confidential and protected from unauthorized access but the Company does not warrant against unauthorized access and will not be liable for any unauthorized access by any means to that information.
When you reserve or purchase travel services through the Company, you will be deemed to have given your consent for the Company to provide information about you to the airline, car rental agency, hotel travel agency and such other third parties for the purpose of ensuring the successful fulfilment of your travel arrangements. The Company shall be entitled to use the information you provide to customize the content of our site to meet the needs of our customers and make product improvements.
The Company will either send you an e-mail message or call you personally confirming each reservation you transact online. We do not sell individual customer names or other private profile information to third parties. We respect and will continue to respect the privacy of our customers who use the Company's online reservation system.
As our customer, you will occasionally receive updates from us about fare sales, special offers, new services, and noteworthy news. We hope you will find these updates interesting and informative.
6. EXCLUSION OF WARRANTY
The Company does not warrant that his site will be uninterrupted or error free or that any information or data contained herein is accurate, complete or fitness for a particular purpose.
7. INDEMNIFICATION
You shall defend and indemnify The Company and third party providers and distributors from and against any claim or cause of action brought by third parties as a result of your use of this site in an improper or unauthorized manner.
II. TERMS AND CONDITIONS FOR TOURS
8. DEPOSIT
A minimal sum deposit per person is required upon booking. The amounts may vary for each tour package but are listed in the respective package price list. A payment of deposit does not constitute the confirmation of tour. Full payment is required either 30 days before departure or at the time of booking if the booking is made within 30 days of tour departure date, except for all cruise packages where full payment is required at the time of booking.
9. TOUR CANCELLATION FEES
In the event of any cancellation, cancellation fees will be levied. Please refer to the Terms and Conditions specified within individual product write-up.
10. CANCELLATION OF AIRTICKETS
Air tickets issued are subject to the following cancellation policies:
1) There will be a charge of S$75 for change of flight before flight departure.
2) An administrative fee of S$150 will be charged for "No Show" instances.
3) An administrative fee of S$75 will be charged for refund of tickets.
4) A total of S$225 will be charged for a refund of tickets without prior flight cancellation.
11. CANCELLATION OF HOTELS/TOURS/TRANSFERS
Holiday Planner products are subject to the following cancellation and amendment policies:
1) Cancellation
A cancellation fee equivalent to the deposit will be levied if a confirmed booking is cancelled within 3 working days prior to arrival date to the first destination unless otherwise stated in our Hotel Tariff.
2) 'No-show' Charges/Refunds
- One night accommodation and arrival transfer (if applicable) per person will be charged.
- Valid claims for refund must be submitted within three months of cancellation.
- The original MCO must be intact at the time of application for refund. Claims for refund will not be granted to missing MCOs. We will consider that you have utilized the package in full.
3) Amendment Fee
A handling fee of SGD20 per booking will be charged for any late amendment made to a confirmed booking within 3 working days prior to arrival.
12. REFUND OF UNUSED SERVICES
No refunds, either in part or in full, will be made for unused air tickets, ground transportation, meals and accommodation or sightseeing tours not taken.
13. ADMINISTRATIVE/AMENDMENT FEE
An administrative fee of S$75 (or equivalent) will be charged for any amendment after documents are processed and S$30 after reservations have been acted upon with the exception of Southeast Asia packages whereby an administrative fee of S$30 (or equivalent) will be charged in addition to any charges imposed by the airlines, hotels, tour operators, etc.
A transfer to another tour package, at your request, does not constitute an amendment but entails the cancellation of the original booking and is subject to the applicable cancellation fees as stated above.
14. TOUR PRICES
Prices are subject to revision without notice in the event of unforeseen circumstances like currency fluctuations, increases in hotel rates, increases in airfares, local taxes etc. The tour price excludes pre/post tour accommodation, laundry, room service, unspecified meals or tours, beverages, portages, excess baggage charges, passport and visa costs airport taxes, personal and baggage insurance, tips and all other items of a personal nature.
15. PRE/POST TOUR ACCOMMODATION AND DEVIATION OF STAY/RETURN FLIGHT
Accommodation prior to or following after a tour is permitted, subject to the maximum validity and restrictions of the air ticket (applicable to booking with airfare included as part of the tour fare). An additional charge imposed by the airlines or operators will be borne by you. Flight and accommodation reservations during your extension should be made prior to the commencement of the tour. Extensions are at your own expense and transfers will not be provided.
16. TRANSPORTATION
Unless otherwise specified, coach transfers are on charter basis. However, for "seat-in-coach" transfers or tours, you will be joining regular scheduled coach departures, which do not operate on exclusive charter basis, hence you should be prepared to wait for the next scheduled departure.
17. TOUR CANCELLATION
The Company reserves the right to cancel any tour prior to departure for any reason whatsoever, including but not limited to insufficient number of tour participants. Should this happen, the entire payment will be refunded without further obligation or liability on the part of the Company.
18. ITINERARY CHANGES
Airline schedules and local conditions may affect accommodation and routings. Should this occur, the Company will endeavour to substitute a suitable arrangement of similar value.
19. RIGHT TO EFFECT CHANGES
The Company reserves the right to alter any route, itinerary, and/or accommodation without prior notice to you if it shall in its reasonable discretion think fit and necessary or in the case of force majeure.
The Company also has the right to decline acceptance of any person as a member of the tour if it appears that that person is likely to endanger the health or safety, impair the comfort and enjoyment of others on the tour.
The Company further reserves the right to cancel any reservations if, for any reason whatsoever, any carrier, hotel or contractor refuses to allow the person concerned to participate in the tour.
In any of the abovementioned events, the Company's sole liability and the person's sole remedy shall be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.
20. MEALS
Meals will be provided as specified in the tour itinerary.
21. TRAVEL DOCUMENT
It is the responsibility of each tour participant to obtain a passport valid for at least 6 months and visas (if required) for the country to be visited. All proper travel documentation is the sole responsibility of each tour participant. Any tour participant who requires the Company to apply for visas on his or her behalf will be charged a processing fee of S$20 per tour participant.
The Company shall not be held responsible or liable for the deportation or refusal of entry by immigration authorities of any tour participants resulting from improper travel documents, possession of unlawful items or any such immigration irregularities. The Company shall also not be held responsible or liable for any expenses, reimbursement, or refund of tour prices if any tour participant is refused entry by any country before departure or during the tour for whatever reason, including but not limited to non-possession of necessary visas.
22. BAGGAGE
One piece of baggage not exceeding 20 kilograms per person is allowed. The suitcase size should not exceed 736mm x 508mm x 254mm (29" x 20" x 10"). Excess baggage charges must be paid locally by tour participants. Only one piece of hand luggage 550mm x 350mm x 250mm (22" x 14" x 10") is allowed.
The Company assumes no responsibility for any loss or damage to baggage or belongings that occurred while the baggage or belongings were outside its custody or control. However, the Company will assist you in making the relevant claims provided it does not interfere with, inconvenience, or hamper the conduct of the tour or other members of the tour group.
23. HOTEL ACCOMMODATION
Hotels used are as reflected in the brochures. In the event that accommodation in the selected hotel is not available, every effort will be made for an alternative in another hotel of similar standard. Unless specifically mentioned, all rooms will be on "run-of-house" basis.
24. TRAVEL INSURANCE
We strongly recommend that you purchase a Personal Travel Insurance policy prior to the commencement of your holiday.
25. COMPLAINTS/CLAIMS
Any complaints/claims have to be made in writing within 14 days from the date of return. No responsibility is accepted in respect of any complaints/claims, which are made after 14 days of return.
26. OTHER ARRANGEMENTS
All arrangements for the provision of transport, accommodation, sightseeing tours and other services are made by the Company through appointed agents only.
All exchange orders, receipts, contracts and tickets issued by the Company are subject to applicable tariffs, terms and conditions under which the accommodation, transportation and other services whatsoever are provided by the hotels, transport companies, airlines, railroad lines, steamship lines, owners or contractors concerned. By acceptance of such exchange orders, receipts, contracts and tickets, the tour participant is deemed to have agreed to the applicable tariffs, terms, and conditions.
Every person participating in any tour/holiday organised by the Company does so at his own risk with respect to loss or damage to property or injury to person except where such loss, damage or injury was caused by the negligence or wilful misconduct of the Company, its employees or agents. The tour participant accepts full responsibility for damages, losses, and expenses due to delay, sickness, weather, strikes, quarantine, or acts of God.
The Company is only acting as an agent in organizing the respective holiday components and will not be held responsible for any loss, damage, cost, expense or inconvenience caused by the suppliers or appointed agents of such holiday component. In no case shall the Company or their employees or agents be liable for any causes outside their reasonable control or from any act or omission of the suppliers or appointed agents.
27. LIMITATION OF LIABILITY
In no event shall the liability of the Company or their employees or agents in respect of any loss or damage other than death or personal injury arising out of the tour exceed as an absolute maximum the price of the tour/holiday in question.
III. GENERAL TERMS AND CONDITIONS
28. RELATIONSHIP
The relationship between the Company and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint venture parties, fiduciaries, employees or agents of the other.
29. ADDITIONAL TERMS
Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.
30. SEVERABILITY
These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
31. GOVERNING LAW AND JURISDICTION
This Agreement is governed by the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.
Customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
