The following sets out the general terms and conditions, which may be applicable to your reservation. Please read these general terms and conditions carefully. Should you have any queries please contact us for clarification. If you do not agree to or are unsure of any part of these general terms and conditions, please do not proceed with your reservation. By proceeding with your reservation, you indicate your agreement to be bound by these general terms and conditions.

1. PRICES

• Prices (unless otherwise stated) are in Singapore dollars inclusive of taxes and service charge, and on per person/per room basis. All prices are subject to revision without notice in the event of unforeseen circumstances, e.g. currency fluctuations, increase in hotel rates, local taxes etc.
• Prices do not include items like laundry, room service, telephone calls, unspecified meals or tours, beverages, excess baggage and porterage charges, passport and visa costs, airport taxes, personal and baggage insurance, tips and all other items of a personal nature. Usage of facilities at some hotels such as the health centre, business centre, spa, etc may be subject to a fee. Guests are advised to check with hotels prior to use.
• In the event of peak season, high occupancy or late reservation, prices quoted by hotel may differ.
• Services for transfers and tours are conducted in English. Additional charges will be levied for foreign language speaking guides. Request for foreign language guides must be made prior to guests' arrival.

2. ACCOMMODATION

• Rooms at hotels are assigned on a 'run-of-house' basis, unless otherwise stated; that is, from standard rooms upward, depending on occupancy levels. Allocation of room category is at the discretion of the hotel.
• Triple-share is based on twin sharing plus an extra bed. The third person will be provided with a rollaway bed. However, some hotels do provide a room with two double beds for this category.
• Hotel check-in time varies between 12 noon and 3pm. The usual hotel check-out time is before 12 noon. Hotels reserve the right to charge for periods when the room is occupied before or after official check-in/check-out times. While making the reservation, please consider whether the booking includes early arrival or late departure. Guaranteed early check-in and late check-out are chargeable.
• Request for services such as double bed, inter-connecting rooms, smoking / non – smoking room etc should be indicated while making the reservation. However, these requests are not guaranteed and are subject to room availability on the day of arrival.
• Rates applications for packages
  
    • 1A – a person travelling alone and for an individual booking.
    • 2A – two adults sharing one room, with each adult paying the twin-sharing price.
    • 3A – maximum of three adults sharing one room, with the 3rd person using a roll-away bed.
  
  Child Policy (aged between 2 – 11 yrs)
    • 2C – 2 children occupy a room. Each child pays the adult twin-sharing price.
    • 1A1C – One child sharing a room with an adult. The adult and child each pay the adult twin-sharing price.
    • 2A1C – Child sharing a room with two adults, with each adult paying the twin-sharing price. The child pays child rate and uses rollaway bed.
    • 2A2C – Two children sharing a room with two adults, with each adult paying the twin-sharing price and both children pay child rates. Only ONE rollaway bed will be provided.

3. TRANSFERS

• Transfer services must be purchased in conjunction with hotel accommodation.
• Unless otherwise specified, transfers are provided in air-conditioned coach or minibus on 'seat-in-coach' basis. Seat-in-coach refers to a regular scheduled coach departure which does not operate on an exclusive basis. Average waiting time is approximately 15 – 20 minutes. In addition, there will be no check-in assistance at your accommodation or at the airport, train station or cruise terminal. A surcharge is applicable if such a service is required.
• For transfer services beginning at airports, train stations or ports, it is mandatory to provide the arrival details at the time of reservation. Transfer arrangements will not be provided for bookings with incorrect or missing arrival information and there will be no refund for unused services.
• Transfers procedures are detailed on your voucher. In destinations like Singapore, transfers are serviced at the airport counters located at Singapore Changi Airport, Terminals 2 & 3. In the absence of a service counter, the driver or representative will meet you at the arrival belt or the appointed meeting point with a placard bearing your name.
• Should you not be able to locate the representative or the appointed meeting point or counter, it is your responsibility to call the relevant telephone number stated on the voucher before making alternative arrangements.
• For departure transfer, the ground operator will make the arrangement in advance. Should you need to change the pickup time, please ensure the ground operator is informed one day prior to your departure. The change request is subject to seat availability.

4. BAGGAGE

• Baggage may be transported by luggage vans to your hotel or airport/train station/cruise terminal, which means your bags may travel separately and may arrive at a different time.
• Each person is allowed only one piece of baggage not exceeding 20kg. A ground handling charge will be imposed for each piece of excess, outsized or bulky baggage such as boxes, crates, golf sets etc and this surcharge will be paid locally to the porters.
• Tradewinds assumes no responsibility for any loss or damage to baggage or belongings that occurred while they were outside its custody or control.

5. SIGHTSEEING TOURS

• Tours services must be purchased in conjunction with hotel accommodation.
• Unless otherwise specified, tours are conducted in English and provided in air-conditioned coach or minibus on a 'seat-in-coach' basis.
• Suppliers of sightseeing tours shall not be responsible or liable for articles left behind or lost in the vehicles.
• Pickup times from hotels are approximate and may be subject to traffic conditions. Should the transport be delayed, please call the relevant telephone number as stated on the voucher before making alternative arrangements.
• Tradewinds reserves the right to alter itineraries or cancel any tour prior to departure at short or no notice for any reason whatsoever, including but not limited to insufficient number of tour participants. Should this happen, Tradewinds will offer you options of joining the requested tour at an alternative date or taking an alternative tour or the entire payment of the cancelled tour be refunded without further obligation or liability on the part of Tradewinds.

6. BOOKING TERMS & CONDITIONS

• Bookings
  • Bookings, amendments and cancellations are accepted on the website until 3 days prior to the date of hotel check-in. You are encouraged to book early in order to secure room confirmations.
  • For late booking transactions within 3 days, please refer to 'Contact Us' for assistance. The applicable cancellation and no show policies will apply.
     
• Confirmation and Payment
  • You will receive an email notification on the booking status each time you transact online.
    
    Booking status shown as 'Tentative' means that the services are available and can be instantly confirmed. Upon full payment, the status will changed from 'Tentative' to 'Confirmed'
    
    Booking status shown as 'Pending' means that the services are not available for the dates specified. Tradewinds will request directly from the suppliers and endeavour to respond to you within 3 days on the confirmation status. In the event that we are unable to confirm the initial accommodation requested, an alternative accommodation option may be offered via email. No payment will be processed unless you accept the offer and when the alternative accommodation is fully confirmed.
  • Payment in full via credit card is required when the booking is fully confirmed. Failure to make payment within 2 days of the booking confirmation will result in an automatic cancellation of the booking.
  • The credit card holder must be part of the travelling party. If you are not travelling on the booking, kindly email Tradewinds for credit card verification.
  
   
• Vouchers
  • Tradewinds will email to you the accommodation, transfers and tour vouchers (if applicable) when the services have been fully confirmed and full payment has been received.
  • Vouchers must be presented to the ground operator and/or hotel upon arrival. The ground operator and hotel reserve the right to charge for reservations at the published rate if you fail to produce the vouchers.
     
• Cancellation and No-Show Policy
  • Cancellation charges will be applied in the event of any cancellation or no show as follows:
    
    

    Notice Period	Charges
    Within 4 days prior to arrival	50% of total booking
    Within 2 days prior to arrival	100% of total booking
    No Show	100% of total booking

    
    
  • Stricter cancellation terms may apply for resort destinations like Maldives, Phuket, Bali, Bintan etc. There are product notes and alert messages to prompt you at the time of reservation. We encourage you to read them carefully before proceeding with your booking.
     
• Amendment Fee
  • A handling fee of SGD20 per booking will be charged for any late amendment made to a confirmed booking within 4 days prior to arrival.
     
• Refunds
  • Refunds for bookings will be made through this website, provided that they have been paid in full and that bookings are eligible for refund in accordance with the cancellation and amendment rules set out herein. As the original payment is made through credit card, any refund will be automatically processed back to the original credit card account and no other methods of refund payment will be entertained. The processing time for the refund payment is approximately 2 weeks.
  • No refunds, either in part or in full, will be made for unused ground transportation, meals and accommodation, admission to tourist attractions or sightseeing tours not utilised. Claims with valid reasons, must be submitted within one month of cancellation. The original unused voucher MUST be intact at the time of application for refund. Claims for refund will not be granted without any supporting documents and approval from Tradewinds.
     
• Travel Documents and Visas
  • It is the passenger’s responsibility to obtain a passport valid for at least 6 months and visas (if required) for the country to be visited. All proper travel documentation is the sole responsibility of each passenger. Please consult your travel agent or local consulate/embassy on visa requirements. Tradewinds shall not be held responsible or liable for any expenses, reimbursement or refund of tour prices if any passenger is refused entry by any country.
     
• Travel Insurance
  • We strongly recommend that you purchase a personal travel insurance policy prior to the commencement of your holiday.
     
• Complaints and Claims
  • Any complaints/claims have to be made in writing within 14 days from the date of return. No responsibility is accepted in respect of any complaints/claims, which are made after 14 days of return.

7. LIMITATION OF LIABILITY

• Insofar as is permissible under applicable law, neither Tradewinds nor their employers or agents assisting or collaborating with them, is liable for any loss, injury, accident, damage, delay or expense which may arise in any way whatsoever during the tour/holiday.
• Every person participating in any tour/holiday organized by Tradewinds shall be regarded as carrying his own risk with respect to loss or injury to person or property.
• Tradewinds reserves the right to alter any itinerary and/or accommodation without prior notice to the passenger if it shall in its sole and absolute discretion deemed fit.

8. SEVERABILITY

• These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

9. APPLICABLE LAW AND JURISDICTION

• These terms and conditions are governed by the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore in the event of a dispute.