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I. BROWSING QUERIES
1. What type of browser should I be using?
Tradewinds recommends the use of an SSL-enabled browser such as either Netscape Navigator 4 or Microsoft Internet Explorer version 5.0 or higher. In order to complete a booking successfully, Tradewinds requires the use of SSL-enabled browsers. To activate SSL within Internet Explorer, select the option within the Advanced tab of the Internet Options menu.
2. My Internet connection disconnected while I was making a booking. Will I be billed?
Bookings that are only partly completed are not charged to your credit card account. If you did not complete the booking or did not receive an email confirmation of your booking, please begin your transaction again. If you have an enquiry about this, please send an email to: [email protected]. Our staff will be glad to assist. Please note that this service is only for enquiry purposes. All bookings must be done through our website.
3. I've forgotten my password. What can I do?
To retrieve your password, please click the "member login" located on the home page. Follow the prompts and fill in your registered Member ID. Your new password will be sent to you via email to your registered email address.
4. How do I edit my particulars?
Log into www.tradewindstours.com and click on the "Change your details" link under the Login Details box. A "Edit Personal Info" page would appear. For security reasons, Tradewinds recommends that you regularly change your password to prevent unauthorised use of your account.
II. RESERVATIONS QUERIES
1. What is the difference between Packages and Hotel?
Packages are free and easy which include a minimum of 2 nights hotel accommodation and seat-in-coach airport transfers. Seat-in-coach transfer refers to a regular scheduled coach transfer which does not operate on an exclusive or private basis.
Hotel tariff offers the passenger flexibilities in building holidays itineraries by combining other optional services like transfers and sightseeing tours to create a full travel plan. Kindly take note that transfers and/or tours must be sold with accommodation.
2. What is the difference between "Tentative", "Confirmed" and "Pending" status upon booking?
Booking Status shown as "Tentative" means that the services are available and can be instantly confirmed. Upon full payment, the status will changed from "Tentative" to "Confirmed".
Booking Status shown as "Pending" means that the services are not available for the dates specified. We will request directly from the suppliers and respond to you within 3 days on the confirmation status. In the event that we are unable to confirm the initial accommodation requested, an alternative accommodation option may be offered via email.
3. Where can I find the Booking Terms & Conditions?
Please click on the hotel link to access the booking terms & conditions and cancellation policy. There is also a popup window reflecting the booking terms & conditions to alert you before you proceed to book.
4. I do not need accommodation. Can I book transfers and tours only?
No. Transfer and tour services must be purchased in conjunction with accommodation.
5. Where can I enter my flight information?
You will find the Flight Information tab under ACTIONS in the reservation summary page. Please be aware that flight details are mandatory for packages and must be entered at the time of reservation. Transfer arrangements will not be provided for bookings with incorrect or missing arrival information and there will be no refund for unused services.
6. How do I know if my booking is confirmed?
You will receive an email notification on the Booking Status. It will show you the status of the services booked.
7. Is it necessary to reconfirm my booking with the hotel directly?
No. The travel voucher emailed by Tradewinds is sufficient. If you require any further assistance, kindly contact us via email. (Please refer to "Contact Us")
8. How do I retrieve my booking to check on the confirmation status?
Please click on the tab "Booking Search" to access your booking details. You may search your booking record either by keying in the booking reference or your name.
9. Can I make an amendment or cancellation through the website?
Yes, up to 3 days prior to hotel check-in. For late amendment or cancellation, you may email us. (Please refer to "Contact Us")
10. Why is the price different from the last time I checked?
Prices are subject to revision without notice in the event of unforeseen circumstances e.g fluctuations, increase in hotel rates, local taxes etc.
11. When do I need to make full payment?
You are required to make full payment when the booking is fully confirmed. Failure to make full payment within 2 days of the booking confirmation will result in an auto-cancellation of the booking.
12. What credit cards are accepted?
We accept payment by personal cards only. (Visa and MasterCard only)The credit card holder must be part of the travelling party. If you are not travelling on the booking, kindly email Tradewinds for credit card verification.
13. I do not own a credit card. Do you accept other modes of payment?
We encourage the use of credit cards. However, payment can be made either by cash or cheque made payable to TRADEWINDS TOURS & TRAVEL PTE LTD. Cheque clearances take about one week and we will only issue the travel voucher once the cheque is cleared.
14. Is it safe to provide my credit card number online?
The website is secured using the industry-standard Secure Sockets Layer security protocol. SSL encodes any sensitive or personal information so that this information is kept secured during transmission. In addition, Tradewinds does not retain your credit card information.
15. Who can I approach if I need help?
Our customer service team will be happy to provide any assistance.
Our contact details are as follows:
Address: 3, Tampines Central 1, #02-03, Abacus Plaza, Singapore 529540
Telephone: 65 6506 7733
Facsimile: 65 6490 0533
Email: [email protected]
Operating Hours(Singapore Time): Mon – Fri: 0800 till 1930
Sat/Public Holidays: 0800 till 1700
Alternatively, please refer to "Contact Us" for details.
III. LEGEND/CODING
ABF American Breakfast
BBF Buffet Breakfast
CBF Continental Breakfast
ROH Run-of-house (rooms assigned from standard category upwards)
SIC Seat-in-coach (a regular scheduled coach departure which does not operate on an exclusive basis)
EXCL Exclusive or Private
MPV Multi-purpose vehicle
TRF U Transfer Upgrade
SUP Supplement (additional service)
TE Tentative (confirmed from availability but pending payment)
CF Confirmed
PE Pending
SCHEDULE Quote only. Services are not booked yet
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